Exchanging a Kettle

<p>Going into your stores used to be easy to return an appliance. Suddenly a kettle you bought in May doesn't work and you can't return it. Your staff's attitude Anda to name one is pathetic just because the appliance you sell does not last it's warranty doesn't mean it's been abused...Send her for some training. Your managers you employ namely Grant, needs to be taught better you DO NOT HAVE AN ATTITUDE WITH A CUSTOMER. I want my kettle exchanged I will not be leaving this here because I have exchanged goods previously and never been treated this way. If policies change inform your customers not read a leaflet. I would like a response!</p>