Everyday Bad service at Shoprite Dube.

Today at Shoprite Dube (SOWETO). I requested a money market cashier to help me with a withdrawal of R200.00 that I was going to send via maney market with her still and she said I have to go to the grocery tills and withdraw and come back on the queue to request to send money. I always get ill treated at shoprite to a point I have to request a manager for assisstance all the time. But now my problem is their customer service is horrible to a point i wish the was an alternative nearer.

Its frustrating to always beg for assistance as a customer and be polite but still get horrible service as if you did something wrong, Her name tag was turned around and she said "tiny" of which I dont even think its true because she had attitude for days, so personal as if she knows me. I was once assisted by a cashier at the same shop to deposit money to my bank account and she even told me that I can deposit to other bank accounts but when I ask for assistance on the 02 March 2024 the cashier said they don't do that and i asked why because I did with another cashier and she said they don't. Its a lot of things that other shoprites do but they will never assist with which I fail to understand why them or its an instruction they got? I would really like for this to be taken serious because people around need this shoprite but they dont treat us with respect. I will also be grateful to get responce because I am will to escalate this further its a concern seriously.