1 reviews | Active since Mar 2009
EMPLOYEES NEED AN ENERGY BOOST
I went to shoprite in the week after work, after shopping within the store i needed to use the money market area. When i arrived there were 2 people at the machine with already 10 people in line by the time i had done my shopping which took about 15 minutes the queue grew to about 20 people with some people from the 10 still there. By the time i joined the queue they had only put 1 more person on the computer and the queue didnt go any faster. I approached the manager to which she came back to me to say another 2 staff will be there to assist and help with the 2 computers that was available. 30 mins later no other 2 staff arrived and i was still in the queue. Shoprite in Rosettenville needs to adjust their staffs energy level, and also put staff where its needs at peak time and not have queues going out the door due to lack of service. Staff is continously on a go slow and everyone complains about them. Just because they provide a service does not mean they should give customers such treatment. i have complained a few times about the staff and there seems to be no improvement. BETTER MANAGEMENT PLEASE or change of staff!!!!
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Rosettenville.
As a customer driven business, Shoprite realises the importance of providing customers with superior customer service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Rosettenville.
As a customer driven business, Shoprite realises the importance of providing customers with superior customer service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
