Dissappointed in Shoprite

<p>This is NOT THE FIRST TIME this has happened, we recieved a pamphlet of Shoprite and amongst other goodies,, the cadburry chocolates were (*still are, from Monday 24 Oct to Sunday 6 Nov) R6.99 and as advertiesed, i went to shoprite to buy me a Tempo, as this was also the image on the adverti*****t, so when I got my slip, the chocolate was ringed up as R8.99.. I was clearly upset, about this R2.00 that was ****** from me by shoprite, and I know that this did not only happen to me, it happened to a few of my colleagues as well.. and if you add up all of the two rands that they stole from the other people as well, how do their books even balance?????</p> <p> </p> <p>SO when I phoned them, I spoke to a manager, that did not seem to know what was going on, giving the system the blame, and that the correct prices still need to be loaded onto the system.. (this incident happened on Wednesday the 26thof October, so I sent them a mail to ********** and I am STILL WAITING FOR A REPLY.</p> <p> </p> <p>Do you call this professional??? I am so deeply and truly disappointed in this customer service.</p> <p> </p> <p>Now the second incident happened today (2 November) and the specials are still valid until the 4th of November and IT HAPPENED AGAIN, I was again charged R8.99 for the same chocolate. How long does it take to get the right price on the system??? This is not acceptable, and I expect a response back.</p>