Disgusting service

We got to the till at about 4:30 we were rushing to the Rand Easter show. Gates close at 6 and we wanted to make it there on time.I heard the cashier mention to her colleague next to her that the ticket receipts were almost finished. They both agreed to carry on printing and see how many tickets will be printed. Only 3 of the 4 tickets were printed. I noticed that only the adult tickets were printed. The cashier was adamant that it's the adult ticket that didn't print. Needless to say she was wrong and I was right. The manager then told us that they couldn't refund us, because there were procedures to follow, granted I understand that. But if you are dealing with stupid people that know nothing, it's very hard to keep your cool. I told the manager to refund us and they can sort out whatever nonsense was happening. He said he was not an IT expert and there is nothing he can do. My mom suggested that at the next management meeting he raise the issue experienced. And he said he is the manager and he will not listen to her. He will do what's fitting. His tone was unacceptable and for him to say he will not listen to a customer was uncalled for. The cashier called computicket and she wa