wB
wade B
1 reviews | Active since May 2015
01 May 2015, 13:07
disgusting client service
-Standing for almost 3hrs in a line at express tills line (10 items less) with only 3 items<br> - No ability to manage queues and no system in place to get clients out quickly. Store is full of people standing in lines not shopping. <br> - No empathy or regard for standing or shopping clients.
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Replies (1)
Shoprite's replyOfficial
04 May 2015, 08:35Hello halikaon,
Thank you for taking the time to contact Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Town Centre. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible.
Therefore, in the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our management representatives will be in touch with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Town Centre. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible.
Therefore, in the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our management representatives will be in touch with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply04 May 2015, 08:35
Official
Hello halikaon,
Thank you for taking the time to contact Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Town Centre. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible.
Therefore, in the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our management representatives will be in touch with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact Shoprite supermarket chain.
We are sorry to hear of your bad experience when visiting Shoprite Town Centre. As a customer driven business, Shoprite understands the importance of delivering good service to all its customers. During busy periods, the supermarket will ensure that sufficient till points are open to assist customers in processing their purchases as quickly as possible.
Therefore, in the interest of good customer service, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our management representatives will be in touch with you shortly.
We thank you for taking the time and effort to communicate with us. It is only with the help of concerned customers such as yourself that we are better able to continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Best regards,