Disgusted

<p>Disappointed and disgusted with H&H Richardsbay. In December they had a promotion on products in store. When I got news I was advised that a lounge suite was marked R6000. It was around the 16th of December. When i returned to the store, the sales lady Manor was not in. I was told by the staff that the price told to me was incorrect. I was then taken to Sugan and after being made to look like a **** until Mano could come in and verify what was said. When she had arrived, she did confirm it. I then made payment via credit card. I was assured that the Lounge suite would be ready on the Tuesday for collection. After booking transport and making arrangements, the lounge suite was not ready. The Wednesday was the same story so I escalated the matter to head office. Luke, the store manager had called me. He apologised and advised that the transport for delivery would be on them. Due to tge the incorrect pricing, I was not issued with an invoice. I took the as all was resolved. Not even 6 months later, the lounge suite has started tearing at the seams. I logged a complaint with the store and was requested to submit the pictures via email. I as given updates ndumiso today was advised that the lounge suite is required to be returned to the store, it will be sent to Durban and then to JHB. No Turn around time was given. I was advised that I needed to return the lounge suite at my cost. I refused. At 16h45, I got a call from Sugan who advised that had I paid for the transport on the initial delivery that there would be no costs now. Am being penalised for the initial complaint? Is this due to a credit card payment or is this payback to recover costs? Is this the quality of product offered by H&H? Product fails within 6 months ???</p>