Disappointing service at Shoprite Newtown

So I went to Shoprite Newtown to buy a few items for my mother. When I was about to at for these items she asked if I wanted plastic bags. I said yes please. She put them on top of the items. I asked if she will pack these for me. She laughed and said OFCOURSE NOT. When I enquirer why NOT, as I may mix items that do not go together as I normally shop online, her response was: “it is the store policy”. Told her to cancel the transaction and walked to Pick n Pay. It is as though they knew that I had just received an appauling service. The cashier was so helpful and even went out of the way to make me get the SmartShopper card, so I don’t lose out on specials. Bye Shoprite Newtown. Hello PnP Newtown. You have clearly trained your staff well.