Disappointed

on the 1st July i went to Shorprite Randburg near the Randburg Clinic / testing station/ Taxi Rank, and ask how much time i need to order one of their large cakes for a birthday , Its R84.99 , i was told 24 hours is fine, i was relived since i have no money to go all out, Today is 24 hours before , im told the baker is no there it means they cannot promise an accurate time , i offered 12 o 1 pm that still wasn't enough time. I knew this would happen but i was so ready to be disappointed. Guys improve the little things for keep people coming , You never have a manager, You dont even have a complain line