Delayed order - ***

I have been trying to follow up on an order made at House and Home and I haven't been able to get through to the online call centre (***) for the past few days. I called the general customer service number (***) and was told the online team does not answer calls?! What is the use of offering an online service if one cannot receive an order or call through to follow up?

Please can I get feedback on the order I had made. Order no - ***.