Deformed poor quality of a milk tart.

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On January 9, 2025, I visited the newly opened Shoprite at Westgate Mall in Mitchell's Plain to purchase a tart and a birthday cake for my celebration. My daughter had traveled from Johannesburg to join me, and I wanted everything to be perfect.

Initially, I planned to buy both items there, but the cakes on display didn’t meet my expectations. I decided to buy the birthday cake from Woolworths in the same mall instead, but I purchased a milk tart from Shoprite, assuming their baked goods would be of high quality given the store’s recent opening.

Unfortunately, when we opened the milk tart later that evening, it was a complete disappointment. The tart looked deformed, with the filling resembling a liquid mess. It was as if the baker had mixed the ingredients (milk, cream, eggs, sugar, and flour), consumed them, and then vomited the mixture onto the base. This made the tart completely unappetizing, and my daughter, who doesn’t eat fresh cream, couldn’t even eat of the tart, let alone the fresh cream cake bought at Woolworths. By then, it was too late to replace the tart, and the experience ruined my birthday celebration.

The next day, I returned to exchange the tart, but the damage was already done. I felt let down by the lack of quality and care in the product and have decided I will not purchase baked goods from Shoprite again.

This experience highlights the need for Shoprite to improve its quality standards and demonstrate more consideration for the loyal customers in the communities they serve.