Damaged Iron

I purchased a Spray steam iron from Shoprite on the 16th of December 2015. It has stopped working on the 13th of January 2016, within a month of being purchased. I searched for the receipt but could not locate the slip. Subsequently I went back to the store to seek help and was met with some rude and unwelcoming responses. I was surprised to learn that despite the Iron having a Barcode, Shoprite does not keep any receipt or record of appliances being purchased. How does a retailer sell a product where no information about the product is saved. As much as one sells goods, it should not be the customer's responsibility only to keep the receipt. The retailer must keep a backup information about the product being sold as well, to safeguard the interests of its own customers. <br> <br> What a disappointment<br> <br>