KB
Karin B

1 reviews | Active since May 2015

02 May 2015, 18:06

Damaged goods

About two weeks ago I visited your store. I found a set of car seat covers, arranged across the space where it should have been put, due to the bocks that was in very bad shape and falling apart! <br> It was indeed not my first choice to take that one, but it was the only colour and style available.<br> I asked the clerk if it was possible to get a discount due to broken package and possibility of lost pieces. The floor manager Mr Dave Sheer came to me while nodding his head and frowning even before I could speak! He said it was not possible and I must take the risk of buying it. I said he is extremely rude, with him replying I can buy the product or leave it! <br> I will never use or refer that Shop rite again!

0
Replies (1)
Shoprite
Shoprite's reply08 May 2015, 18:03
Official
Hello Karin Burmeister,

Thank you for taking the time time to contact the Shoprite supermarket chain.

We are sorry to hear of your bad experience at Shoprite George. As a customer driven business, Shoprite understands the importance of providing good service and we apologise for the manner in which you were treated in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our managers will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations

Best regards,