Customer service

I bought a an intacom for my house date 31/03/2016 only to find at home that is not working and already lost a slip.I gave up on the item but me and my husband on the date 10/04/2016 decided to go and ask at last the manager to just check if we assembled everything okay then we found bonolo standing at the door doing her daily routine checks and we explained she took the item and check it and fetch another one and it was the same story and with a smile all the way she asked for the date of purchase and it was 2 weeks ago she then reprinted a slip and there on we decided not to take the money but edded to get what we came for but another brand. I and my husband we both former store managers in retail what managers bonolo did is to give us a remarkable customer service and we also felt like remarkable customers cause we were dressed as any kind of a person .I hope that shoprite can employ more people like her cause most of the time you don't get that kind of customer service even if it can be a merchandiser or cleaner nor cashiers ;supervisors that will first look you from the legs first.I am proud of that girl wish her all the growth in that cumpaney from Mrs B nkosi orange farm