Customer care (not) woes

Everytime I query for a pin reset I must send them a selfie with my ID, and everytime it's too blurry for them. Now the promised to reverse the amount from one account to another, both being my accounts. Now every time I must the query afresh and the new assistant at customer care needs the selfies and copy of ID. Nothing gets done and I'm fed up with this pillar to post they specialise in. To make matters worse, I went to one of the branches. I was helped taking the selfies, ID copes was sent by the branch manager to them. Surprise, surprise, the photos are blurry and I must send them again