Correction of Payment Reference for Electricity Bill (R782.46)

Account Number: *** Tax Invoice No.: *** Address: 11 Radiant Heights, East Street, Grassy Park, 7941

Dear City of Cape Town Revenue Team,

I hope you can help me with a small but important correction to my recent payment.

• Original Amount Due (a + b): R782.46 • Due Date: 29 April 2025 • Payment Attempt: 16 April 2025 at 12:25 PM • Payment Outlet: Shoprite Checkers, Pelican Park • Receipt Reference (incorrect): *** (“0” extra at end) • Correct Account Number: ***

When my mom paid R782.46 at Shoprite/Pelican Park on 16 April, the cashier’s scan added an extra “0” to my account number—so the payment appears to have posted against *** instead of the actual account, ***.

I only noticed the discrepancy because the most recent electricity bill was unusually high—our consumption has been soaring, and the charges felt much heavier than normal.

That’s when I realized our rates payment was still showing as outstanding.

Could you please: 1. Locate the R782.46 payment under reference ***. 2. Re-allocate it to my correct account *** against invoice ***. 3. Confirm by return email that my balance is now settled.

I’ve attached a clear photo of my Shoprite receipt showing the stamp and reference.

Attachment: Photo of Shoprite payment receipt (Pelican Park, 16 Apr 2025)

If you need any further information or documents, please let me know.