Consumer protection

On the 4 March 2014 I went to Shoprite to do my shopping the cement from the ceiling fell on top of me I got injured on my head ,left shoulder and wrist. The regional manager came he then told me to go to the doctor using my own money and bringproof of payment and the doctors report and Shoprite will refund me since Shoprite doesn't have patty cash to give out ,I did as he told me.Even today I haven't even received any payment.He later told me that matter was handed over the landlord since they are renting, he told me the matter is out of his hands .I don't know the land lord and have nothing to do with the landlord as I was the customer at Shoprite not a customer to the landlord.To make matters worse the regional manager has never called me to check if the landlord has payed me or not. I don't understand how the matter got out of his hand if it was not solved.Basically he did not see to it that my matter is solved.I feel that my protection as a customer is not shoprites priority. Now that I've got pains on my shoulder am I gonna pay another money where as Shoprite has not yet paid the previous amount .