Concern about *****ulent transaction on Shoprite Platform

I'm writing to express my concern about a recent issue with your money transfer service. I sent money to someone,but before they could collect it, someone else *****ulently withdrew the funds using unknown means. Shoprite's policy requires the recipient to provide the ID and PIN, which wasn't used in this case. I'm disappointed that your team isn't taking responsibility for resolving this issue. I would appreciate assistance in recovering the lost funds or providing a clear explanation of what happened.

Address: Randfontein Shoprite station. Amount:R500 My number:***