Complaint Regarding Poor Customer Service and Lack of Assistance with Money Market Account Activation

I would like to raise a complaint regarding the poor customer service I have received while trying to open and activate my Money Market account. I have been attempting to open a Money Market account, but for some reason the account cannot be activated. I approached the staff at my local Shoprite branch for assistance, and although they contacted the Money Market department on my behalf, I still did not receive a clear explanation or a proper solution to resolve the issue. I am extremely disappointed with the level of service I received. Staff members should have the necessary knowledge and training to assist customers with these types of problems or at least be able to provide accurate guidance on the next steps. I have wasted time trying to get this resolved and I feel that my concern was not handled professionally. I request that this matter be investigated and that your staff receive better training to prevent other customers from experiencing the same frustration. I would appreciate a proper response and a solution to activate my account as soon as possible.