Complaint against Employee for Harassment, Emotional Abuse, and Humiliation. Extremely Poor customer service and abuse towards consumer rights

Complaint against Employee for Harassment, Emotional Abuse, and Humiliation

Dear ShopRite Customer Service Team,

I am writing to express my distress and disappointment regarding an incident that occurred on the 9/08/2024 at ShopRite Marks Park Vereenaging. I was subjected to harassment, emotional abuse, and humiliation by one of your employees,

During my visit to the store it was rownd about 13:00 to 13: 45. Standing at till number 12 or 13 were after standing in a long line to pay for my staff, was approached by a guy whom told us theat we must find other tills to pay at because that till only accept card payments. Didnt have a problem with that but My question was why did they let us wait for so long before they could tell us that or maybe had a sigh indicating that the till is for cards only . Why I said that to him was the fact that we waisted time on that line and now we have to stand on another lines that are so long from scratch with I find it unfair and time consuming. Just by stating my frustrations and unhappiness he started shouting telling the lady from that till that she must close the till after the guy that was before me pay and that he won't entertain stupid and miss guddy shoes that claims to no too much. He went on and on just to prove a point. He also said he will make sure I won't be served whether I like it or not. He scremmed at me so that everyone noticed the communication that occured and I was very disappointed with the cashier because she agreed with that old man's behavior even though I told that man I don't like how he speaks to me he continued. For me that's harassment on woman's day nogals. For peace sake I just moved to pay to another till of which I had to stand on another long line.

I felt disrespected, belittled, and humiliated by the employee's actions. As a consumer, I expect to be treated with respect and dignity, especially in a retail environment.

I request that you take immediate action to address this situation. Specifically, I ask that you:

1. Investigate this incident and take appropriate disciplinary action against the employee. 2. Provide training to employees on customer service, conflict resolution, and respect for customers. 3. Offer a formal apology for the distress caused to avoid the matter to escalated to the customer office or the ombudsman

Please acknowledge receipt of this complaint and inform me about the actions you will take to address this situation. I hope that ShopRite will take necessary steps to ensure that customers feel safe and respected in their stores. Consumer Sincerely,

Lerato