Complaint

I bought a sealed bicycle (inside the box) at Shoprite Tonga on the 12th of January 2022, I then drove to Swaziland with it, upon arriving there (the excitement of the kid was unmatched when I showed him) I then hired a certain guy to assemble it and fit everything together, we then realized that there's no chair nor pedals inside. I then had to disappoint the child. Today (13 January 2022) I had to come back to SA Shoprite to exchange it and tomorrow I have to go back to Swaziland to give the bicycle to the child. I then spoke to the Manager by the name of Vusi lamenting my frustration, he then told me it's not their duty as the shop to check items if they are all inside hence as the shop there's no way they can compensate me of all the expenses incurred and his powers are limited. I therefore request Shoprite SA to look at this issue as I have spent more than R2000 on the road for something that was supposed to be avoided at the shop level by making sure that all items displayed are checked to avoid such frustrations.