Complaint

So I have a pay-me-now app advised to us by our HR. So in the app there is an option to choose a voucher to redeem at retail outlets .so I choose Shoprite voucher . I receive sms but none of these include a voucher reference number .it instructs you to download a shoprite app and register etc .so I do that and then I see my voucher there .I approach my closest Shoprite Montclair and I am told I now need an I'd to be assisted,hence which was not advertised whilst going through all this trouble to redeem this voucher .so I go back home for an I'd I come back and no one in the money market department can assist and redeem this voucher that was clearly in one agreement with the pay me now app. If it weren't so then they would not be an option ,so why there any expert in this department to assist in this matter. No one can assist I'm with 3 store senior stewards that don't know a thing. And no one takes into consideration my time and effort of up and down for a service to be in agreement with another entity and it is not advertised or instilled in the knowledge of their staff in its respective department. So now I feel used .because my service was not met and I'm inconvenienced and I signed up to apps and WhatsApp pages and agreed to newsletters and points cards via the app and I'm not assisted with what was advertised as an agreement between pay me now and Shoprite .I am highly annoyed .and very shocked at the level of lack of service for a whole Shoprite is disappointing .