Checkers not owning up to their faults...

I have been shopping online with Shoprite Checkers - Sixty60, for years now...using the app.

A few months ago, the app started doing strange things. I did report it via phone calls to the agents, because i thought it might get sorted soon.

I've even tried the app on my other phone (both Samsung S-series) and it does the exact same thing.

In time, i saw that the problem persisted and made my shopping each week, so difficult.

On the 19th Oct 2023, i contacted them via email (Tkt: ***), to log this complaint. The lady that i dealt with, had no knowledge of what's happening or how to go about getting the problem fixed.

It's almost a month now and i have had absolutely no communication from them, telling me what they are doing to fix this problem.

This is a disgrace, to think that Checkers treat their loyal customers like this...