Checkers complaint no response

I logged a complaint at on the Checkers website 2 days ago regarding a dodgie batch of Vegan mince which landed up with me throwing away over R300 worth of Vegan Bolognese sauce. I have not even had an acknowledgement of my complaint. Really disappointed with Checkers, Woolworths get back to you in a matter of hours. Shame on you Checkers. Shocking customer service.