Charlesville Shoprite not living on their promises they put in place

Just disappointed in that Shoprite has changed and fail to protect their customers against abuse from managers. It’s sad to say that the human looking after the brand have no idea of the negative impact of the bad service.

Mr Brandon employed as the store manager of the Charlesville Shoprite - discriminated with his bias comments toward myself, a buying customer treated as if I was trying to ***** - he operates under his own rules and disrespect what Shoprite has build up over the years. I’m know that I’m not the only one - he alway have this attitude that one can touch him , complaint and the mangers that he reports will have his back. This unfortunate event opened up my eyes that he believes a Shoprite customer is not important. If a staff member was this rude to customer they will dismiss that employee for poor customer service. I never experienced such utter disrespect from a well know retailer know for putting each customer first, maybe it not the brand but the individual appointed need a learning intervention . Sorry is not good enough, the damage Mr Brandon imbedded damaged all the good experiences I had in other Shoprite stores. Sad part is that I reported this to Shoprite and the regional was supposed to call back still awaiting weeks later. What’s happening mr Pieter Engelbrecht , store manager Mr Brandon abusing this authority undermining the Shoprite customers and being bias and discriminating the community base on the location of the store