AR
Audrey R
1 reviews | Active since Feb 2011
26 Feb 2015, 20:04
Changing a system that walked
I went to shoprite after walk(18:05) , went in to buy three items to my surprise the queues were so long it was crazy. I decided to go make payment at the cigarette counter , I was told that i cant make payment there , went to complain to the manager but he was not helpful at all . he didn't know what was going on in the shop bc he was playing solitaire waiting to close the shop. Instead of helping he decided to check other people and make jokes with the well known customer (left the shop (18
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Replies (1)
Shoprite's replyOfficial
27 Feb 2015, 10:32Hello audreyr01,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Ridgeway.
As a customer driven business, Shoprite realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion, I would like to thank you for the opportunity to speak with you in order to gather further information in order to investigate this matter.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Ridgeway.
As a customer driven business, Shoprite realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion, I would like to thank you for the opportunity to speak with you in order to gather further information in order to investigate this matter.
Kind regards
Devon Currie
Customer Relations
Best regards,
Shoprite's reply27 Feb 2015, 10:32
Official
Hello audreyr01,
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Ridgeway.
As a customer driven business, Shoprite realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion, I would like to thank you for the opportunity to speak with you in order to gather further information in order to investigate this matter.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Ridgeway.
As a customer driven business, Shoprite realises the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you shortly.
In conclusion, I would like to thank you for the opportunity to speak with you in order to gather further information in order to investigate this matter.
Kind regards
Devon Currie
Customer Relations
Best regards,