1 reviews | Active since Oct 2013
Cashier bad attitude
I went to Shoprite the other day after my last complaint I expected better service as opposed to the last one, but I guess I was wrong. I went to the till point to pay for stuff I had and decided to void the yoghurts I bought. I then ask the cashier to make a void and she told me she can't do it on her till she's unable to, her name tag was turned and even the small boards that are place on the their till regarding customer service didn't have her name on. Since when Shoprite tills can't make voids? She then pointed us to a different direction to make void, asked where should we go with attitude . She was not being detailed as to where she wanted us to go.<br> <br> I decided 2 go 2 the Kiosk and asked the lady 4 void with a smile she was willing to assist, I asked the name of the cashier that was assisting me since she turned her name tag and she revealed that her name was Ephodia Rapholo. I then complained to her supervisor who confronted her about the matter that I was nt happy with her service, instead of an apology from Ephodia I got another bad attitude, responding as if I was in some kind of an argument with her, I decided not to say much. Shud customer service b so hard 2deliver?
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Lotus Gardens.
As a customer driven business, Shoprite realises the importance of providing superior service and in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Lotus Gardens.
As a customer driven business, Shoprite realises the importance of providing superior service and in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations