Cashback

I went to Zola Shoprite today and the service I got there was poor tried to do cash back for the remaining money I had on my account and everytime I tried to withdraw they took some cash from my attempts case scenario I had R59-00 rands on my card every time I punched my pin for 3 attempts I left the shop with R26-00 for a transaction that was supposed to be free if not R2-00