Bus booking for Capetown for 4 people

I got in at Shoprite around 16:20 where I was assistance by Jennifer Mmotle Modikwe to buy tickets to CPT <br> I made a payment using my credit card of R2257.00. Then they gave us a slip to check if the names are correct. The names were written incorrect even after giving them a clear list of well written names even of those belonging to SAPS. After showing them the mistake they decided to cancel the tickets and instead of booking again.They called the manager who did not even bother to greet us nor ask us what was the problem. Then when we tried booking the Greyhound again it was fully booked and we had to settle for Intercape. We had to pay extra R57.00 because of the mistake they did. I did not like the treatment and the fact that they were busy changing to assist us .Tebogo Mapulane also tried to assist us but the system knocked her off because she was signed in another system. Jennifer and Andile as well as Tebogo did not even bother to apologise for the inconveniece they have caused us. We had to stay in the shop for an hour just for ticket booking. Not even call a manager to try and sort us the mess before cancelling our ticket. I stay close to Shoprite thus i chose to use it.