Blue downs Shoprite the worst

To the management of Shoprite

As a regular customer of the Shoprite group I have never experienced any problems with other branches. I always have issues with the blue downs branch as it's close to our home.

Please find the following complaints: My fiance is 8 months pregnant and no cashier or customer care staff are giving her preference as a pregnant woman to at least not stand so long and move to the front of the lines. On a regular basis the bee sting, snow*****, custard donuts are old and hard. The mamma's pepper steak pies were old we purchased on 29 November. A month ago we bought trifle for R10 each X2 and both were moldy. I didn't have petrol to return it to blue downs shoprite. The lines are always very long at this branch and most of the cashier's work slow compared to other branches. Two months ago we purchased samp and beans. We found two dead ****roaches in the packet. In the same purchase of a packet of ritebrand rice we found a few insects. The money market line is also always very long and takes longer to move than other branches. On Sunday we bought a honey and oat bread. The bread was old and once again I don't have petrol to go complain to the manager all the time. Nobody picks up the other products being misplaced and it's not returned to the correct shelves. I fail to understand what the managers at this branch are doing as the shop lacks proper management. As a regular customer I expect Shoprite to check the quality of the products, improve how your staff works etc. We refuse to go to other branches like Eerste river, kuils river or Delft.

We expect Shoprite blue downs to correct these issues with immediate effect, as if this information gets to the public it will negatively impact on sales. I implore you to make us feel like humans with dignity.