Blaming the system!

<p>I had an emergency on the 3rd of September and I had to come back to Johannesburg from Idutywa Eastern cape as soon as possible.I sent my sister to go and book the ticket for me.She rushed to shoprite Yarona Centre in Kaalfontein Midrand and the lady assisted her with the ticket.The lady even confirmed with me that I was already at the bus station as the bus was scheduled to live in 15 minutes.She booked the ticket for me and they gave me the reference number.I boarded the bus but to my surprise my details were not appearing on the drivers register.She checked late bookings but still my name was not appearing only to find out that the lady booked the bus for the 4th of September.I had to live the bus and find alternative transport.My sister went back to complain and the lady called me to apologise and she said that she would fix the problem.She called me again saying that they could not change the date back but she would refund me.They called me again and said that they cannot do a refund but she would speak to the manager.The following day I called them but the phone was ringing of the hook.I called my sister and she tells me that they gave her back the ticket and she was told to find someone who will buy the ticket as there is nothing they can do.The lady and the manager are blaming the sytem for changing the date.I am dissatisfied and I want Shoprite to refund me back my money!</p>