Bast service Driven manager in Thokoza

Managers are supposed to be leaders and leadership is what I witnessed Manager (Andrew Kgomosotho) Shoprite thokoza came into a packed store with 2 long qoues at the tills that were open. He immediately spoke to the front controller and enquired why lines were so long and why only 2 staff members were on shift, he proceeded to then request that she open a till, as to shorten the ques which were ridiculous for 08h30 in the morning Thank u sir, u are one in a few