Bad Treatment at Shoprite store Vosloorus Goldspot center

Good Day

I would like to bring to your attention a bad customer experience I have received at Shoprite Goldspot Shopping Center.

On the 6th May 2024 I walked in the Store to make a purchase using a Shoprite voucher , I approached cigarette counter where there was a cashier with a another lady named Mmabatho I assume shes a supervisor I stood there was ignored till I asked if I can be assisted and mmabatho told me we are closed without a closed sign then pointed me at money center then I went there and the money center cashier advised me I have to go outside the queue starts with customers standing outside the door which I understood then I went outside, by the time I got to the till the cashier told me she doesnt know how to process Shoprite Voucher and pointed me to a cashier name Disemelo and I asked theres a queue the and she told me stand next to her she will help you next and I did that but Disemelo ignored me with an attitude and proceeded , I then asked disemelo if she will assit me as they sent me by her and she just ignored me ,I then asked why is she ignoring me she said im only gonna help customers who joins the queue I then called a Gentleman name Class and reported how I have been pointed everywhere and disemelo behavior but class was not helpful at all then I indicated I am gonna send a complain then the lady at money center came and took me to the cashier name bervely and bervely advised me she will assist when she was done with the current customer which I am very happy with Bervely who seemed to know customer service.

The amount of time they waisted and the bad treatment I received its very disappointing.