Bad Service (Thabo thokoza branch) Sales Manager

Thabo the Sales Manager , Already blame us before sending the product to be checked , and responded on this query after three days , and he responded because i went to the branch after three day , and after that he take another two day to respond again , they refusing to refund or exchange the product , and they know that they product is not up to standard , even confirm that he still have other query's with the same product ESSENTIALS HOTPLATE STOVE.

check below e-mail that was sent by this Sale Manager

---------- Forwarded message ---------- From: Tokoza2 SR 044438 ********** Date: 31 August 2017 at 10:34 Subject: Fwd: To: Bernard Kubheka ********** Carel Smit ********** Good morning please see attached customer bought the ESSENTIALS HOTPLATE STOVE in MAY but it is in poor condition,i have declined the refund but she still insists that it is an unfare one.please advice. regards Thabo