Bad service from cashiers

I was at Shoprite Lotus Gardens week before last, the store was not packed. I stood at the queue to pay for my items and there were to cashiers at the paying point. I noticed they kept talking to each other while taking their precious time to assist the customers that were already at the paying point. Customers that were already paying at the till didn't even have many items since it was at those tills for 10 items or less. The 2 cashiers were continuing with their conversation while we were waiting, I stood there for about 5min which is a lot and considering I was the only one at the queue until I looked back and noticed the queue was starting to pile up. It was eventually my turn to the till, noticed I don't have my card with me and had to quickly transfer and ask for cash at the till point, lady by the name of Basetsana with attitude said she does have cash, and I asked what do I need to do, she asked her colleague Patricia to assist me. Their supervisor was there, instead of voiding that transaction since I was now at another till she just chilled there. Now the colleague notices that there is a slow response instead of letting me know she tells her colleague and can't barely hear anything she says , there was no interaction with customers and the 2 ladies appeared to be forced to work. I delayed reporting this matter but the issue now is I went to the same Shoprite again today and was assisted by Patricia again, I hardly heard anything she was saying with an attitude again, I had to keep asking her to repeat what she was saying. It's sad to see how the new management is trying to turn that store to a good shopping environment but some of their staff are not doing any justice. They continue to serve with attitude, I also believe customers have made peace with the fact that they don't greet but rather ask if you want plastic or have express card. Working with people is about creating a friendly environment for customers and always going outstanding service.