1 reviews | Active since Aug 2017

08 May 2023, 08:44

Bad service

I am a stockpiller person and was very excited to see Shoprite cash and carry store opened near my house. Today went shopping for few bulk things on special and those items were Satiskin bubble bath 6 for R354.Maq silk fabric 6 for R115 and Colgate toothpaste 12 for R160 all this goods were written " ALL VARIENTS" on the pamphlet. Unfortunately I was not allowed to buy those items in different variants even though it was written there .They called the manager by the name of Rowland Noylor who was arrogant his manner of approach to me i really did not accept such behavior!! I asked him to explain to me the meaning of "All varient" I questioned him what so difficult here coz all the items were not in bulk on the shelf. He then allowed to sell Satiskin bubble bath in different flavors only When I asked him abt other products I want he told me aggressive manner he can only do one product. I fail to understand that because even if he did approve other product I was still gonna pay same price according to the pamphlet and it was not like they had to open a close bulk. He was very rude and arrogant 😒 my question was if he can approve for one product to be purchased in variety what was so difficult to approve the other two products I want?? I know as a customer u pay for what you see on the pamphlet I asked for customer service number so that atleast one can explain or make me understand when buying in" all variety " mean. He just left me there and unfortunately the number I got from the plastic didn't exist. I ended up paying for those Colgate and maq in one bulk flavor. Am very disappointed with such service specially if we gonna be approach with such attitude with a person who fails to clarify " all variants " as a manager! On my way out I asked one of the guys to show me a bathroom hence I was with my son needed a loo. To my Surprise there are no public toilets for us customers like really?? How can I big company like this doesn't have a toilet for their customers 😕. One of the staff ask the security if they can allow me to use their private bathroom and unfortunately overheard them I have to get my own toilet paper hence the company doesn't supply for them they also have to bring their own from home. How can Managers like Rowland allow such for their staff? Like really if he can't even treat well his clients with Respect what about their staff who works close to 8 hours with a dirty bathroom no cleaners no toilets papers am very disgusted abt all this!!

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