CF
CHARLES F
1 reviews | Active since Mar 2012
24 Apr 2015, 17:07
bad service /attitude
On 24-04-2015 in response to a pamphlet advertising specials I went to above store to buy said specials ( ice cream mixed toffees saltee biscuits and a few other products advertised) and lo and behold there was NO stock AGAIN.We received this pamphlet yesterday.so how can they be out of stock after one day?.This is not the first time the service is attrocios and this store is only 12 months old. DISGRACEFULL
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Shoprite's replyOfficial
28 Apr 2015, 15:21Hello charles60,
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
We are sorry to hear that you were unable to take advantage of the advertised specials during your visit to Shoprite Boksburg North. As a customer driven business, Shoprite constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. However, in the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
We are sorry to hear that you were unable to take advantage of the advertised specials during your visit to Shoprite Boksburg North. As a customer driven business, Shoprite constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. However, in the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply28 Apr 2015, 15:21
Official
Hello charles60,
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
We are sorry to hear that you were unable to take advantage of the advertised specials during your visit to Shoprite Boksburg North. As a customer driven business, Shoprite constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. However, in the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
We are sorry to hear that you were unable to take advantage of the advertised specials during your visit to Shoprite Boksburg North. As a customer driven business, Shoprite constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. However, in the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations