Bad service at Cosmo City shoprite

I went to shoprite at Cosmo City as it my brother in law's tombstone unveiling so wan in a hurry because we were in shortage of chicken pieces so when I went to the till to pay I had to query about the price of a cold drink so the cashier ask a packer to go and check the price then we went back to the till and the packer was no longer there to pack for and when I ask the cashier she just told me nonsense and she didn't even greet me I had to put for myself 2 packets of 8kgs of braai packs and cold drinks. I was totally unhappy about the service there the name of the cashier is Dive Dunjwa.