Bad service as usual

Yesterday at 16:20 barcode *** which was my Lotto ticket bought from Shoprite in Midrand boulders, look man, firstly I arrived at store wanting to buy my ticket and two ladies at money market were fixing machine, GOD knows what was happening in that store!!! I asked to be assisted and the short lady responded by saying wait there are people who came here 45minutes ago and still waiting, the network is not available, ....... So ur store in Midrand keep people for this long without assisted or calling IT technician, okay!!!! One other lady came to assist and printout my ticket but she took it with her telling me she was going to look for change!!! Aaayi!!! I was worried thinking why someone would take my ticket along only to find out I was told they still need to capture the ticket details!!!!! Why was I not told my ticket was also going to be captured.... I asked for manager *****gwa, she came and explain only to be told I can take my money and buy ticket somewhere, I told her I want another ticket not buying somewhere which was printed..... I think u guys take it light with the behaviour we receive from ur staff members...... The fact to be told I must wait for matchine to be fixed, and someone was already 45min earlier than me, or maybe is it because ur revenue is high so u think u must mistreat people, the fact that I was told only quick pick is available I can't play the numbers of my choice!!!! Such raises some concerns about the store and treatment!!!!! I have also escalated this matter to the CEO via Twitter so the world can see the type of environment we leave in, . pathetic for such a big store!!!!!