RM
Rdo M

1 reviews | Active since Feb 2015

09 Apr 2015, 10:05

Bad Service and Bad attitude at shoprite

I have been shopping for sometime at Shoprite in Hillbrow and extremely not happy with the attitude displayed by staff members and the service is nothing to speak of .<br> <br> I would like to believe that many people who shop at this outlet ,agree with me, but don't have the platform to voice their concerns over their deteriorating service .<br> <br> It such a disgrace that Shoprite continue to bombard us with adverts while their staff is busy belittling customers . <br> <br> This other day, I bought mugs from your . I politely asked the till operator to give me papers to wrap my mug. She rudely told that she did not have any papers. I was side-lined as she rushed to serve another customer . <br> <br> I asked another staff member to help me and again she told me the same story . They never bothered to try and look for papers to wrap my mugs . And to say that a such a big shop like Shoprite does not have papers is an understatement . I was extremely disappointed .<br> <br> Today again , I experienced two nasty incidents with the staff. I had to wait for five minutes for the catering staff to serve .and to wait agin at the till for a long for the manager to clear the error made by the till operator .

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Replies (1)
Shoprite
Shoprite's reply09 Apr 2015, 15:48
Official
Hello rudomungoshi,

On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experiences at Shoprite Hillbrow.

As a customer driven business, Shoprite understands the importance of delivering good customer service. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations