Bad service

The Shoprite in pimville always has long queues.the counters are never fully occupied even at the end of the month.even the elderly people wait at these long queues when they go for thier pension money.when I asked for the manager a lady who was not even wearing her name badge said her name is Thandi Mahlangu.she said she is the manager and we can go ahead and report this saying with arrogance.the service is always bad at Shoprite pimville