Bad service

Good day

I am so disappointed with the shoprite staff, I went to play lottery and I was directed to join a long que. When it was my turn to be assisted the security guard and the shoprite staff by the name of Portia rudely turned me back saying that they are offline what are they supposed to do when I asked them if it's all places offline because immediately leaving their shop I went to another store where I was assisted.

Regards Unhappy customer