Bad service

I was at your store in Chris Hani branch to buy groceries and the that was on Thursday 26th of November 2020just before closing time. I'm the branch regular customer and I most of the time don't get joy with most of my experience from the store. I bought a trolley full of groceries and it cost me R 2696.44 and normally I spend at least R3000 every month. On said date the service was shocking at the still point, my things were stuck on top of each other with out separating the fridge items ,cleaning items and dry groceries. I just kept quite though I was not happy. The till was never wiped as I was served and it was full of water coming from the fridge items I bought. My understanding is that after having to give the fridge items to the cashier till will be wet and it will need to be wiped before continuing with scanning other boxes items but in this case it never happened and that resulted in some of my item boxes damage. The way my groceries was packed on top of each other at the till point was shocking it was like I'm getting those items for free. When the cashier finished scanning she the told me that I must pack the items in the plastic bags which I refused and she demanded that I should the the supervisors which were just standing observing and doing nothing about my situation. She started packing my stuff and I found the service at the till point very slow and annoying. I cannot complain about the queue because it was month end and I stood on the queue for more than 10min which I didn't mind however I found it very disturbing that I had to be at the till point for long after queuing because no one cared. There were no till packers and supervisor will just stand and I ended up assisting the cashier to pack due to time wasted at till point. Cashiers were talking to each other as I was being served, totally unprofessional. Covid regulations at till point was also a concern, the till point was not sanitized before I could start the transaction and to add on that I was never offered a sanitizer after using the card machine which was never cleaned prior to my transaction.

I don't know if I need to now stop supporting this branch or not. This is not my first complaint and is annoying. The cashier who helped me was Julia Sibeko and transaction time was 20h19, invoice amount R2696.44, tax number ***