Bad experienced customer service

I am Nonhlanhla a very unhappy customer of shoprite, I went to shoprite Smith Street Durban cbd to buy sugar 25kg I was told that they don't have it in stock, I ask the stock manager to order for me I need it, even previous years I used to buy from them 25kg sugar. I was told that they don't order anymore. The stock manager phoned somebody, on which he also didn't help. I have escalated the matter into their regional manager by the name of Preme Naidoo who's in charge of stock in Durban, on which he also didn't help me, he ask me to take 12,5kg I said to him because I travel with this 25kg I cannot cos 12.5 is going to be so many cos it will be easy for me to buy the big one, I have also asked him that because I am using shoprite stamp that I have been saving for the whole year for this sugar atleast please can I exchange those stamp into cash, so I can go and buy to the wholesalers around Dbn. He refuse and his attitude was not pleasing.

I am very disappointed that a very big company like shoprite they not satisfying their customers needs especially to those that got their "stamps" I don't know what am I gonna do with this stamps cos the purpose of saving them didn't work because of them. I am stuck now with this shoprite stamps. I don't have extra cash atleast somewhere else. I am buying groceries every day from they and during festive season I am buying bulk, but the service that I am getting with this managers is pathetic, they don't care and not even showing that they are trying to help me,they want you to take whatever they tells you.

I wish that the big companies like this they take people that value the customer service and go extra mile for the customers and people that fit their clients shoes.

Shoprite, they are not practising what they preach about customer service

Please help because I need this as urgent because this was suppose to be gone by now.

Regards Nonhlanhla Liphapang Cell: ********** 969 Email **********