Bad Customers service from so called controller

<p>I went to shoprite in groblersdal to buy some staff for my mother after we came back from the doctor on our way home. Came time to pay for the things that I was buying. Rose by the till greeted me of which was fine and started scanning the grocery. Then i had to pay with my bank card by the swiping machine was not connecting to the till. Rose tried several times to get the swiping machine connected to the till but she didn't succeed. She called a controller by the name of Millicent mohlala. Millicent just came without greeting n apologising for the inconvenience. she just went underneath the table and tried to connect the swiping machine while she was saying that Rose is lazy to reconnect the swiping machine, Millicent also failed to reconnect the swiping machine. She just left without saying anything or calling something to help her as she doesn't know what to do. Rose had to get another controller to come and help her to print a receipt so that i can pay at another till. While all this was happening i was just standing there waiting.</p> <p>As per customer service. If you keep the customer wait you should apologise and i don't think Millicent know that.</p> <p>you don't just leave the customer without saying anything.</p> <p>As a supervisor or controller you don't talk bad to staff in front of the customer.</p> <p>Millicent has to go for Customer service Training as she know nothing about customer service and management courses as she doesn't know how to manage staff</p>