TF
Thulisile F
1 reviews | Active since Mar 2015
07 Mar 2015, 12:24
Bad customer service from the cashier and Manuel
I saw pills on the shelf at R37.99 but when I went to the till it was R44.99.<br> Instead of them fixing the problem they told me that it is my fault I should've checked the name on the price. I mean it was the only price there, how was I suppose to know?????.<br> The controller was rude to me she didn't even want to give me her name (as she was not wearing her name tag) she just told me she's Manuel.... I am furious
Helpful (0)
Replies (1)0
Replies (1)
Shoprite's replyOfficial
09 Mar 2015, 16:34Hello ThuLee,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite. As a customer driven business, Shoprite understands the importance of providing customers with good service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite. As a customer driven business, Shoprite understands the importance of providing customers with good service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Shoprite's reply09 Mar 2015, 16:34
Official
Hello ThuLee,
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite. As a customer driven business, Shoprite understands the importance of providing customers with good service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Shoprite supermarket chain.
We are sorry to hear of your bad experience at Shoprite. As a customer driven business, Shoprite understands the importance of providing customers with good service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations