Bad customer service and stinking attitude

Today I went to Shoprite in Taung and since it’s month end, there were long queues. After waiting close to 30 minutes on a queue I paid for the Bananas that I purchased, after which I requested a cash back of R1000. A lady by the name of Mosadi was my cashier and she told me she doesn’t have the money. I asked her to please enquire from other cashier or tills so that I do not queue again. She just told me that she doesn’t have the money I am looking for and there’s nothing she can do. I pleaded with he but she was having none of it, I told her that, that’s not how you treat customers and she should be polite. She was so rude, even the lady I was travelling with, called her to order but she remained steadfast in her rudeness. I immediately asked for the floor manager and she quickly came as she was close by. Her name is Silvia Matshiri. She asked her to apologise and that’s not how you treat customers but she was Insubordinate. Instead we had a shouting match between me, her and her Manager. I left and told her that I am going to report her. I am not going back to Shoprite again.