Bad customer service

I went to Shoprite Idutywa on the 31st of December 2024 to get some few items but the service i got there was very poor.First of all they dont have trolleys even if its not busy days u struggle to get a trolley they have old trolleys that are not even moving.The shelves were empty yes it was busy season but i am not sure if the stock was not replenished or not beacuse i am stay at Mount Ayliff the stock was full but i did not buy there since i told my self that i will shop there.Cashiers were rude even the floor staff are rude.I asked for a manager because i wanted to ask something i stood there till i decided to leave the manager never bothered to come.Bosses please intervene that Shoprite is not like other Shoprite maybe the Store Manager and the staff need proper training.Well done Shoprite Mount Ayliff the stock was full there even if the ques were long since it was a busy season the manager was there to manage ques!!!!!We need change at Shoprite Idutywa please you are loosing lots of money because of how the store is managed.