1 reviews | Active since Apr 2017

11 Apr 2017, 14:07

Bad customer service

<p>I went to Shoprite Newtown Junction yesterday to buy a few items. Guess i went on a wrong time and oh boy the staff made sure i feel it. went in at about 18h40 took 3-4 items and i was quick because the time on my slip is 19h00 28sec. for that short period of time the Security guard had come to tell me that the shop is closed and need to make my way to the till (it couldnt have been 19h00 because of the time on my slip). i went to the tills, it was only 2 of us (customers) left by the tills. All other tills were closed and there must have been 4-6 staff members surrounding the till. as soon as the cashier finished scaning my items, he took out his cashup bag or whatever they call it, and started packing his money. everyone else was busy talking and shouting just how they ALSO want to go home, i asked if they wont pack for me and one lady by the name of Zama Khumalo told the other one (i think Shereen she said) to pack for me and the Shereen lady literaly refused! and they were just laughing. I then said i'm going to complain about the service, you think they got worried? Nothing, instead i was a joke in the store! Now i dont know if they are not worried about being reported or they know they wont have to account? Am i just another customer at Shoprite you wont care about even if i take my business somewhere else? Can someoen tell me? are your staff members doing us a favour for packing for us? and in future, should i not go to Shoprite after 18h30 because i'll irritate your staff members? i'm really dissapointed with your staff, but ke lets see if something will be done about my complaint!</p>

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