BAD CUSTOMER CARE!!!

There is nothing that can make me livid like being: dismissed, underestimated and talked to as if i dont matter!!! that kind of behavior is unacceptable and being treated like this in a place where i spend my family's hard earned money!!! on top of that: i just submitted a complaint not even 8weeks ago about the quality of food and cleanliness of your Rockland's branch here in BFN!!! now, yet another negative situation with your company!!! unacceptable!!! saying you will talk to the offenders is not enough... that's what you always say... we will address the situation and get back to you!!! to be honest, i am still waiting for a follow up call from the store manager regarding the way that they were going to rectify their mistakes. ( spoke with the manager, very nice young man, he said he is aware of the issues i addressed, was empathetic, apologized a million times, compensated me for the inconvenience and they will work on then and in a week get back to me with an update...NO UPDATE...been to the store several times after that...NONE OF THE CHANGES WERE ENACTED...as far as i see). back to today...

* i arrive at Bloem Plaza branch to do refund of item bought at Rocklands branch * ask the security and 2 managers standing in front where to go for a refund * VUYO (didn't get last name: short, light skinned, braided dread locks) he tells me: what do you want to exchange (tone: unacceptable and dismissive...as if i am disturbing their gossiping session) * i tell him the items are in my bag, you still have not answered me as to where i am to go * i repeat myself and advise him i have my receipt and i need to do a return not exchange * rudely tells me: i can only do an exchange as items were not bought here * tell him: that's a lie!!! as long as my receipt is valid...i can exchange/refund at any shoprite *back and forth disagreement as he stands his ground and i stand mine * he call the lady he was talking with previously...Selina: front end controller * he starts telling her the story. i ask him to tell the story in english or xhosa as i dont speak sotho... all of a sudden he is amazed...i gently remind him...i told you that at the beginning of this conversation...this whole time we were talking inEngilsh before she came...***blank face*** * story is told: he adds to her that we dont do returns from other stores: she agrees... i tell her the same thing i told him * she finally backs down and tells me to wait for her at kiosk * i wait a few minutes ( for what...i dont know...she took my receipt) * she comes back to do refund... one of the items was on special when bought. Now... its an issue!!! she is confused as what to do about the refund, questioning me if i really bought the product at shoprite ( she is holding my receipt...what is she trying to say about my character) * she is discussing with a colleague for 5 minute: im standing there invisible!!! * after all that...she is still at a loss and tells me she is coming back she has to go get the branch... im like who is that...branch manager..OK * Wait for another 10 minutes for her to come... by this time...i was livid and irritated...but quite...that's when i decided to write names down and email my complaint... there is no point in me addressing them directly...dont need an empty apology * she comes...and from my observation...she was telling them that there was no need to call her. sale price vs regular price...with a receipt...the customer gets the price they paid!!! which by the way i did tell them that...but Selina and friends just looked at me like i have no clue what im talking about!!! * icing on to of cake: i ask Selina for my receipt back as i have a small appliance on there and need to retain it that was also and issue but she finally did it!!! * bright star: through all this i was kept company by Johana Bergman: cashier at kiosk. lovely young lady with great personality and customer care!!!